Payment Policy

Payment Policy

Last Updated: June 4, 2026

At Clara Boutique, we are committed to providing a secure, reliable, and convenient payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and how refunds are handled.

If you have any questions regarding payments, please contact us at info@claraboutiquemontreal.com.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on your device, browser, location, and eligibility.

All available payment options will be displayed during checkout before you complete your purchase.

Clara Boutique reserves the right to modify, add, or remove payment methods at any time without prior notice.

2. Payment Security

The security of your payment information is extremely important to us.

All transactions are processed through secure and trusted third-party payment providers using industry-standard encryption technology, including Secure Socket Layer (SSL) protection.

For your protection:

  • Payment information is transmitted securely.

  • Clara Boutique does not store full credit card details on its servers.

  • Payment providers maintain their own security and compliance standards.

  • Transactions may be screened for fraud prevention purposes.

We take reasonable measures to protect customer information, but customers are also encouraged to keep their payment credentials secure.

3. Payment Authorization

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

If a payment is declined, canceled, flagged for verification, or otherwise unsuccessful, the order may be delayed, suspended, or canceled until payment issues are resolved.

4. Order Processing

Orders will only enter processing after payment has been successfully authorized and received.

A confirmation email will be sent once your order has been accepted and payment has been confirmed.

Clara Boutique reserves the right to refuse or cancel orders where:

  • Fraud is suspected.

  • Payment verification cannot be completed.

  • Incorrect pricing or technical errors occur.

  • Product availability issues arise.

If an order is canceled after payment has been collected, a full refund will be issued.

5. Currency and Pricing

Prices displayed on our website are shown in the currency selected or detected for your region.

Depending on your bank, card issuer, or payment provider, exchange rate differences, international transaction fees, or other banking charges may apply.

Such fees are determined by your financial institution and are outside the control of Clara Boutique.

6. Refunds

Refund eligibility is governed by our Return & Refund Policy.

When a refund is approved:

  • Refunds are issued to the original payment method used for the purchase.

  • Processing begins after returned items have been received and inspected, where applicable.

  • Approved refunds are generally processed within 14 business days.

Please note that the time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping costs are non-refundable unless otherwise required by law or if the refund is the result of an error on our part.

7. Chargebacks and Payment Disputes

We strongly encourage customers to contact our support team before initiating a chargeback or payment dispute.

Many issues, including delayed deliveries, damaged items, incorrect products, or refund requests, can often be resolved quickly through direct communication.

If a chargeback is initiated while an active resolution process is underway, Clara Boutique reserves the right to provide relevant order, shipping, tracking, and communication records to the payment provider as evidence supporting the transaction.

Fraudulent chargebacks may result in restrictions on future purchases.

8. Fraud Prevention

To protect our customers and business operations, all orders are subject to fraud screening and security checks.

We may request additional information or identity verification if unusual activity is detected.

Clara Boutique reserves the right to:

  • Delay processing while verification is completed.

  • Refuse suspicious transactions.

  • Cancel orders that cannot be verified.

  • Report fraudulent activity to the relevant authorities where appropriate.

9. Payment Provider Responsibility

Payment services are provided by independent third-party payment processors.

While we work only with reputable providers, Clara Boutique is not responsible for:

  • Technical issues experienced by payment providers.

  • Banking outages or delays.

  • Errors caused by third-party payment systems.

  • Temporary interruptions in payment services.

Customers should contact their bank, credit card issuer, or digital wallet provider directly regarding payment authorization issues or account-specific concerns.

10. Contact Information

If you have any questions regarding payments, billing, refunds, or transaction security, please contact:

Clara Boutique

Email: info@claraboutiquemontreal.com

Our support team will be happy to assist you with any payment-related inquiries.