Privacy Policy

Last Updated: June 4, 2026

At Clara Boutique, accessible through our online store, we are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

If you have any questions regarding this Privacy Policy, please contact us at info@claraboutiquemontreal.com.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or contacting our customer support team.

The information we may collect includes:

Full name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by third-party payment providers and never stored on our servers)
IP address
Device and browser information
Order and transaction history
Website usage and browsing behavior through cookies and similar technologies
Customer service communications and inquiries

Providing certain information may be necessary to process and fulfill your order.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling orders
Managing payments and transactions
Providing customer support and responding to inquiries
Sending order confirmations, shipping updates, and tracking information
Improving our website, products, and services
Preventing fraud, unauthorized transactions, and abuse
Complying with legal and regulatory obligations
Sending promotional communications and marketing materials where consent has been provided

We only process personal information when there is a lawful basis for doing so.

3. Legal Basis for Processing

Under applicable privacy laws, we process personal data based on one or more of the following legal grounds:

Performance of a contract (processing your order)
Your consent (for example, marketing communications)
Compliance with legal obligations
Legitimate business interests, including fraud prevention, website optimization, and customer service improvement

Where consent is required, you may withdraw your consent at any time.

4. Sharing Information with Third Parties

To operate our business and provide our services, we may share personal information with trusted third parties, including:

Payment processing providers
Shipping carriers and logistics partners
Product suppliers and fulfillment partners
Website hosting and e-commerce service providers
Marketing and analytics providers
Professional advisors and legal authorities when required by law

We only share information that is necessary for the relevant service.

We do not sell, rent, or trade your personal information to third parties.

Because some products may be shipped directly from international fulfillment partners, including suppliers located outside the European Economic Area (EEA), personal information necessary to process and deliver your order may be transferred internationally. In such cases, we take appropriate measures to ensure your information remains protected in accordance with applicable privacy laws.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

Certain records, including invoices and transaction data, may be retained for up to seven (7) years or longer if required by applicable tax, accounting, or legal regulations.

When information is no longer required, it will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure proper website functionality
Remember user preferences
Analyze website traffic and performance
Improve the shopping experience
Support advertising and marketing activities

You may manage or withdraw your cookie preferences at any time through our cookie banner or browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

Secure SSL encryption
Secure payment processing
Restricted access to customer information
Regular monitoring and security updates

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw previously granted consent
Request data portability
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at:

info@claraboutiquemontreal.com

We may request verification of your identity before processing certain requests.

9. Children's Privacy

Our website and services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so that we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business operations, or industry practices.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

11. Contact Information

Clara Boutique

Email: info@claraboutiquemontreal.com

For any questions regarding this Privacy Policy or the handling of your personal information, please contact our customer support team using the email address above.

Privacy Policy