Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: June 4, 2026

At Clara Boutique, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery procedures.

If you have any questions regarding your shipment, please contact us at info@claraboutiquemontreal.com.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully received and verified.

During periods of high demand, promotional events, holidays, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed, packed, or shipped on weekends or public holidays.

2. Estimated Delivery Time

After dispatch, the estimated delivery time is generally 1–7 business days, depending on:

  • Destination country

  • Local carrier performance

  • Customs processing (if applicable)

  • Seasonal demand and holidays

While we strive to meet these delivery estimates, they should be considered guidelines rather than guarantees.

Occasionally, delays may occur due to circumstances outside our control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

Such delays do not automatically qualify for cancellation, compensation, or refunds.

3. Shipping Origin and Fulfillment

To reduce unnecessary waste, improve operational efficiency, and support more sustainable fulfillment practices, some products may be shipped directly from our international fulfillment partners.

As a result:

  • Orders may be shipped from different fulfillment locations.

  • Multiple items within the same order may occasionally arrive in separate packages.

  • Delivery timelines may vary depending on product availability and destination.

Our logistics partners are selected based on reliability and service quality to ensure your order reaches you as efficiently as possible.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country

  • Order value

  • Package weight and dimensions

  • Selected shipping method

Any applicable shipping charges will be clearly displayed before payment is completed.

From time to time, Clara Boutique may offer free shipping promotions, which will be clearly communicated on our website.

5. Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email.

Customers are responsible for monitoring the tracking updates associated with their shipment.

Tracking information allows customers to:

  • Monitor delivery progress

  • Track delivery attempts

  • Check whether a package has been redirected to a pickup location

  • Stay informed of any carrier-related updates

If your package is held at a pickup point, collection within the timeframe specified by the carrier remains the customer's responsibility.

If you experience any issues with your shipment, we kindly ask that you contact our support team first at:

info@claraboutiquemontreal.com

Our team will make every reasonable effort to assist before alternative dispute procedures are pursued.

6. Customs, Duties, and Import Charges

Depending on the destination country, shipments may be subject to:

  • Customs inspections

  • Import duties

  • Local taxes

  • Government-imposed fees

These charges are determined by local authorities and are the responsibility of the customer unless otherwise required by applicable law.

Clara Boutique has no control over customs processing times or fees imposed by governmental agencies.

7. Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your delivery details before placing your order.

If an incorrect address is submitted, customers must notify us within 24 hours of placing the order by contacting:

info@claraboutiquemontreal.com

Once an order has entered processing, address changes may not be possible.

Clara Boutique cannot be held responsible for delivery issues resulting from:

  • Incorrect or incomplete shipping information

  • Customer unavailability during delivery attempts

  • Failure to collect a package from a designated pickup location

  • Refusal of delivery by the recipient

8. Delivered Packages

Once the shipping carrier's tracking system confirms successful delivery to the address provided by the customer, the order will be considered delivered.

If tracking indicates successful delivery but the package cannot be located, customers should:

  1. Check with household members or neighbors.

  2. Contact the local delivery carrier.

  3. Verify whether the package was delivered to a secure location or pickup point.

  4. Contact our support team for assistance.

While we will do our best to help investigate delivery issues, Clara Boutique is not responsible for packages confirmed as delivered by the shipping carrier.

9. Lost or Delayed Shipments

If your tracking information has not been updated for an extended period or you believe your shipment may be lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Claims regarding lost shipments must be submitted within a reasonable timeframe after the expected delivery date.

10. Contact Information

For questions regarding shipping, delivery, tracking, or order status, please contact:

Clara Boutique

Email: info@claraboutiquemontreal.com

Our support team is always happy to assist with any shipping-related inquiries.