Return & Refund Policy
Return & Refund Policy
Last Updated: July 27, 2026
At Clara Boutique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Before initiating any return, we kindly ask that you contact our support team at info@claraboutiquemontreal.com so we can help find the most suitable solution for your situation.
1. Our Fulfillment Process
Clara Boutique operates using a direct-to-customer fulfillment model. To reduce waste, minimize unnecessary inventory, and support more sustainable operations, many of our products are shipped directly from our international fulfillment partners.
As a result, approved returns may need to be sent to the designated return facility provided by our supplier. Return instructions and the correct return address will only be provided after your return request has been reviewed and approved.
Returns sent without prior authorization may not be accepted.
2. Return Eligibility and Request Period
Customers may request a return within 30 days of receiving their order.
To initiate a return request, please email:
info@claraboutiquemontreal.com
Your request must include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Clear photographs of each product you wish to return
- Photos showing the current condition of the product and, where applicable, its original packaging
All photographs must be submitted by email together with your return request. Requests that do not include sufficient photographic evidence may be delayed or declined.
Returns can only be requested after the product has been delivered and received.
Once your request has been reviewed and approved, detailed return instructions will be provided.
3. Conditions for Returns
To qualify for a return, all of the following conditions must be met:
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, accessories, and original packaging must be intact.
- Products that have been opened, unsealed, or removed from their original packaging are not eligible for return.
- The product must show no signs of wear, damage, stains, odors, misuse, or alteration.
- The return request must be submitted within the applicable return period.
- The item must be returned according to the instructions provided by our support team.
Products that do not meet these conditions may be refused and returned to the customer.
4. Non-Returnable Items
For hygiene, safety, and quality-control reasons, the following items cannot be returned, including but not limited to:
- Underwear
- Swimwear
- Earrings and certain jewelry products
- Personal care items
- Customized or personalized products
- Gift cards
- Any product that has been opened, unsealed, or removed from its original packaging
These exclusions do not apply where prohibited by applicable consumer protection laws or if the product arrived damaged, defective, or incorrect.
5. Return Shipping Costs
Unless an item arrives damaged, defective, or incorrect, customers are responsible for all return shipping costs.
This includes:
- International shipping fees
- Customs duties and import fees
- Carrier service charges
- Any additional costs associated with returning the item
Customers are responsible for arranging and paying for their chosen return shipping method.
We strongly recommend using a fully trackable shipping service. Clara Boutique cannot process returns that cannot be verified through valid tracking information.
6. Alternative Resolution Options
Because international returns can sometimes be expensive and time-consuming, Clara Boutique may, at its sole discretion, offer alternative solutions before a return is initiated.
These solutions may include:
- A partial refund
- Store credit
- A replacement item
- A discount on a future purchase
Any alternative resolution will be discussed and agreed upon individually via email.
We encourage customers to contact us before shipping a return, as an alternative solution may save both time and shipping costs.
7. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, please contact us within 30 days of delivery.
Your email must include:
- Your order number
- A detailed description of the issue
- Clear photographs of the product from multiple angles
- Photos of the packaging, shipping label, and any visible damage
Please send all documentation to:
info@claraboutiquemontreal.com
Failure to provide sufficient photographic evidence may delay or prevent the processing of your claim.
Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.
8. Refund Process
Refunds are processed after the returned item has been received and inspected.
Once approved, refunds will be issued to the original payment method used for the purchase.
Please allow up to 30 business days after approval for the refund to appear in your account, depending on your payment provider.
Original shipping charges are non-refundable unless otherwise required by law or if the return results from our error.
Clara Boutique reserves the right to refuse refunds for items that do not comply with this policy.
9. Order Cancellations
Because orders are processed quickly, cancellation requests cannot be guaranteed once an order has been submitted.
If you wish to cancel an order, please contact us immediately at:
info@claraboutiquemontreal.com
If processing or fulfillment has already begun, cancellation may no longer be possible.
Customers agree to contact Clara Boutique directly regarding any order concerns before initiating a payment dispute, chargeback, or claim through their payment provider. Our support team will make every reasonable effort to resolve any issue promptly and fairly.
10. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Clara Boutique cannot be held responsible for:
- Delivery delays caused by carriers
- Incorrect addresses provided by customers
- Packages marked as delivered by the shipping carrier
- Failed deliveries due to incomplete or inaccurate address information
Any address correction requests must be submitted within 24 hours of placing an order by contacting:
info@claraboutiquemontreal.com
Once an order has entered processing, address changes may no longer be possible.
11. Contact Information
For all return requests, refund inquiries, damaged-item claims, or general questions regarding this policy, please contact:
Clara Boutique
Email: info@claraboutiquemontreal.com
We are committed to assisting our customers and finding fair, reasonable solutions whenever possible.